What we know, written down
Every strong claim on this site has an article behind it. All of them include a section on when it is NOT worth it, which tends to be the most useful part.
AI agents vs chatbots: what actually changes for your business
A chatbot answers questions. An AI agent executes tasks, queries systems, makes decisions against defined criteria, performs concrete actions such as booking, recording data or generating an order, and knows when to hand a case to a person. The practical difference is that a chatbot informs and an agent resolves.
What is Claude Code and what can it actually do inside a company
Claude Code is an AI tool that works directly on a project's code and files. It takes an instruction in plain language, writes the code, runs it, and corrects its own errors. For a company the practical impact is that building custom software now costs a fraction of what it used to cost.
Build your own system or keep paying for five SaaS tools?
Until recently the answer was almost always to pay for the SaaS, because building custom cost too much. That changed and the equation moved. Today the decision rests on three concrete things, how specific your process is, how much you are paying in licences, and who will maintain what you build.
Apply this to your company
We can look at whether this makes sense for your operation — and if it doesn't, we'll tell you.